Store Help
General MarkKnopfler.com Store Questions
- Do I need a MarkKnopfler.com membership to use the Store?
- How do I know that ordering through MarkKnopfler.com is safe?
- How accurate are the product descriptions on MarkKnopfler.com?
- How do I know if an item is available?
- Why do I see different prices for an item in the Store?
Questions About Placing Your Order
- What browser does the MarkKnopfler.com Store work best in?
- Can I use the MarkKnopfler.com Store on my mobile device?
- What payment methods can I use to order from the MarkKnopfler.com Store?
- What currencies can I shop in at the MarkKnopfler.com Store?
- What countries does the MarkKnopfler.com Store/Shop ship to?
- Are there any taxes applied to my order?
- Will customs charges be applied to my order?
- How do I know if my order has gone through?
- Why is there a limit on certain items in my order?
- My order appears to have been cancelled. Why?
- How long will it take for my order to be delivered?
Questions About Our Ticket Sales
- How do I buy tickets from MarkKnopfler.com? Do I need an account or password?
- Do you offer accessible seating?
- I see the tickets I want but there is no button allowing me to add them to my cart. Why?
- Can I select my seats?
- How and when will I find out where my seats are?
- How will I get my tickets?
- I purchased tickets that were listed as “pick up.” What does this mean? Will I receive instructions on how to pick up my tickets?
- When I purchased my tickets, the delivery method was listed as “mail” but I’m now told that the tickets are only available for pick up at the venue. Why?
- Do I pay for the delivery of my tickets?
- I didn’t receive the tickets I purchased through MarkKnopfler.com. What do I do?
- Can I get a refund on tickets I have purchased through MarkKnopfler.com?
- My order appears to have been cancelled. Why?
- Can I transfer my tickets to someone else?
- Can I exchange tickets I have purchased through MarkKnopfler.com for a different show?
- What happens if I purchased tickets from MarkKnopfler.com and the show is cancelled?
- What happens if I purchased tickets from MarkKnopfler.com and the show is postponed or the date changed?
- I purchased a ticket package. How will I get details on that?
- Who do I contact if I have questions about my tickets?
Questions About Our Digital Downloads
- What is a digital download?
- How do I buy a digital download?
- Will my digital download work in iTunes and/or on my iPod?
- What and how many devices can I use my digital download on?
- What is the difference between the downloadable formats? What is FLAC?
- I downloaded my file but now can’t find it on my computer. What should I do?
- I didn’t get the email with my digital download link. What do I do?
- I downloaded my purchase and it doesn’t work. What do I do?
Troubleshooting
- Is it possible to make changes to my order after I’ve placed it?
- Why do I see multiple charges on my credit card?
- I didn’t receive my order. What happened to it?
Returns Policy
In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the products you received are damaged, defective or incorrect.
When you place your order you are entering into a contractual agreement for your order and we will proceed with charging your indicated payment method and delivering the products and/or services.
If the product you receive is remarkably different than what was advertised on MarkKnopfler.com, or if you received a damaged, defective, or incorrect item, please contact us using one of the methods outlined in the Contact Us section.
Contact Us
If you have questions we are here to help! There are several ways to contact us:
- For MarkKnopfler.com ticket purchases: tickets@MarkKnopfler.com
- For Store purchases: store@MarkKnopfler.com
- For general MarkKnopfler.com questions: help@MarkKnopfler.com
Phone:
+1 (416) 469-9809
Please specify your name, reason for your call, order number (for store and ticket inquires), and return phone number when leaving a message.
Post:
MarkKnopfler.com
2238 Dundas Street West
P.O. Box 59039
Toronto, Ontario
M6R 3B5
Canada