News Archives: October 2018
Compiled by Terry Kilburn
October 27, 2018
Crockford Management and officialCOMMUNITY care very much about the fan community response to what we are collectively doing with the introduction of Fair Admission presale pre-registration. Our efforts through MarkKnopfler.com are made to serve fans all over the world.
Off the top we want the entire community to have access to great seats to every show that is going on sale in the MarkKnopfler.com presale on Monday, October 29, as usual. As with the last tour, MarkKnopfler.com ticket purchases will include the offer of a copy of a live recording that will be made available by the end of the tour. If you registered for Fair Admission and did not get tickets but you do purchase tickets through MarkKnopfler.com presales on Monday, you will still be seated in advance of other presale participants.
The response from the global fan community to the new MarkKnopfler.com Fair Admission program for the Down The Road Wherever tour has been massive, as we are sure the Mark Knopfler community understands. This great interest in participating in the Fair Admission program does mean that the percentage of fans that can be served before the regular presale is less than all who registered. Based some response from the fan community, it seems to have caused unintended anxiety for those that were not served the opportunity to receive tickets through Fair Admission. For this unintended consequence, we are collectively sorry.
Fair Admission is our serious attempt to minimize and hopefully eliminate MarkKnopfler.com as a source of inventory for the secondary market on this tour. The entire team associated with MarkKnopfler.com is dedicated to this goal. There have been some minor technical bumps which have been detailed on this news item: http://www.markknopfler.com/fair-admission-process-update/
The number of tickets requested through Fair Admission for many shows exceeds the total inventory available to MarkKnopfler.com (by as much as five times in some cases). In most markets, the concert business machine limits the number of tickets that can be sold by the artist to between 8-15% of the total capacity. As with the last four tours, we did get as many seats closest to the stage for MarkKnopfler.com presales.
We have already received many rave reviews from many fans that have purchased tickets through the Fair Admission process. The fan community’s analysis of 20% of requests being able to be honoured is low, but in the range that we would expect.
For the benefit of the greater Mark Knopfler fan community, we would like to take a moment to explain the intention and process involved in Fair Admission:
The word “Fair” in Fair Admission means to us that all the people that asked for the opportunity to buy tickets to this tour are given the same access. Most people attending any event would like front row for the face value on the ticket, but there is only ever one front row. Everyone always wants the best seats they can possibly get for the lowest price. Fair Admission assigns the seats randomly. So, unlike the pre-sale on Monday, success has nothing to do with the ability to type fast or have five browser windows open at once. All that register has a chance to be selected to receive a basket.
There is a modest fee per ticket charged only to those tickets purchased through Fair Admission. This fee is not charged on tickets sold during the presale. The inventory allotted to MarkKnopfler.com is a single inventory. Fair Admission orders are seated before tickets purchased in the presale. More information is available here: https://support.markknopfler.com/support/solutions/articles/4000131577–how-is-inventory-allocated-between-fair-admission-and-markknopfler-com-presales-
In addition to the MarkKnopfler.com pre-sale on Monday, in the US and Canada, where it is hard to get a reasonable quantity of good inventory for presales, we will be arranging additional promoter presales for all those that registered for Fair Admission that we are unable to accommodate directly.
It may also be important for some to know that we have a few shows in North America where the promoter decided not to go on sale until January. As such, ticket pricing and inventory won’t be available until then. The impacted shows are
1) Vienna, Virginia; 2) Denver, CO; 3) Woodinville, WA for two shows
As of writing, we may not be able to operate MarkKnopfler.com presales for Toronto and Nashville. Any markets where we can’t resolve this issue, we will run a Ticketmaster presale for MarkKnopfler.com.
Crockford Management & The Official Community CorporationCOMMENT
October 26, 2018
Apple and AT&T marked Fair Admission email from MarkKnopfler.com as spam and blocked it from anyone using @icloud, @me.com, @mac or @att.com email addresses. As such, those users may not have received the email with either their link to a shopping cart with their tickets or the insufficient inventory for your request email. We have contacted both Apple and AT&T about this, but have no way to know how long it will take them to resolve the issue on their end. We will post an update here if/when this issue is resolved.
There was a brief outage yesterday between 2-5 PM EST on October 25 that rendered the shopping baskets with tickets to be unusable. Anyone that had this problem during that time window yesterday can use the same email again to successfully check out now.
Requests made through Fair Admission registration for tickets to the Down The Road Wherever tour far exceeded available inventory. On average, we received five times the requests for tickets than we had the ability to fill.
MarkKnopfler.com FAQs have been updated to explain in more detail about how the Fair Admission process works.COMMENT
October 22, 2018
Just announced- Mark’s 2019 tour in support of his forthcoming ninth studio album, Down the Road Wherever kicks off April 25, 2019!
For presale information and concert dates, see the full list on the MarkKnopfler.com Tour Page now.
While presales for most cities begin on October 29, there are some exceptions. Presales for Mark’s shows in Germany and Austria begin October 23 @ 10:00 am CEST. Presales for Italy dates begin October 26 @ 10:00 am CEST. Presales for Denver, Woodinville and Vienna are TBA in 2019, but Fair Admission is open for registration. To see the full list of Mark’s upcoming tour dates, visit the MarkKnopfler.com Tour Page.
As with past Mark Knopfler tours, the 2019 edition includes some very special offers for fans. North American ticket buyers will receive an offer for a copy of Mark’s new album with every ticket purchase. And all MarkKnopfler.com ticket presale customers will receive a complimentary live recording from the forthcoming tour. Expect more details on both these programs to be communicated over the coming weeks and months.
A Note from MarkKnopfler.com
Please do not buy your tickets from secondary websites such as StubHub, Viagogo, Craigslist, eBay, Vivid Tickets or Gumtree. We can’t guarantee they will be real or that you’ll get them for the price we intended. Do buy them from our website.
Please always check MarkKnopfler.com for the best way to buy tickets and for all details of fan-to-fan resale sites. If you genuinely can’t make it to the show you bought tickets for, use a fan-to-fan service to safely sell to other fans. These details vary from city to city, as well as country to country, so please check MarkKnopfler.com and follow links on the MarkKnopfler.com Tour Page for the best way to get a hold of safe, fairly priced tickets.COMMENT
October 19, 2018
Mark will be among those performing at the 20th SSE Scottish Music Awards ceremony at Glasgow’s SEC on Saturday December 1st. The SSE Scottish Music Awards honour the biggest and best in Scottish music whilst raising vital funds for Nordoff Robbins Scotland.
TICKETS FOR AWARDS CEREMONY ON SALE NOW – www.nordoff-robbins.org.uk/scotland