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Apology notice

 

Monday - 31st May 2010

Dear All,

Unfortunately, there was a major problem last night at the first night in London and many of you had to queue for much longer than we would have liked. This was caused by understaffing and lack of preparedness by the Albert Hall for which I can only apologise.

I wanted to write to everybody to say thanks for being so patient and to apologise for the ticketing pick up not being as efficient as it should have been. We have now taken additional steps to ensure that this won't happen again.

I look forward to seeing you all at an MK show in the future and thanks for your continued support.

All the best
Paul Crockford
Published Monday, May 31, 2010 5:18 PM by TerryK
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Comments

 

juliette said:

bonsoir,

nous revenons ce soir de Londres, nous habitons la région parisienne, effectivement, nous avons attendus longtemps, la personne ne trouvait pas notre nom, finalement, après avoir cherché longtemps, il nous a trouvé mais nous n'avons pas eu les tickets officiels du concert, nous n'avons eu qu'un tickets pour 2 écrit à la main. Nous aimerions tout de même avoir les originaux pour notre collection. MERCI BEAUCOUP et à bientot à Bercy et au Hennekein Music Hall

EMMANUELLE RIVIERE
38 AVENUE DU GENERAL DE GAULLE
77600 BUSSY SAINT GEORGES
May 31, 2010 4:09 PM
 

alisonbeddoes said:

hi, I went last night and it was a shambles picking up the tickets, but it was so worth the hassle. I had front row seats and the man was amazing!!!!Thanks for the apology, but I guess it was just teething problems.
May 31, 2010 4:24 PM
 

Esfandiar said:

What an amazing night. I screamed so much I could taste blood in my mouth!! It was not just a gig. It was a artistic performance by every member of the band.
Your Iranian Fan
May 31, 2010 5:26 PM
 

liaofgenoa said:

Dearest Mr. Crockford, dearest Staff, first time I'm sending a comment, still I'm celebrating my 30 years jubilee since my "first SOS"!... Yesterday I wasn't at RAH, but I find so sweet of you apologising: I remember when Dire Straits used to play in stadiums. In Nice 1992, for example, we went 5 hours before the show
in order to get a place as close as possible to the stage..and to the band! Under the summer sun, nobody felt heat or stress! It was just so great and exciting. And it was so worthwhile! I'm getting an old spoiled child getting now numerated seats. I see from the other comments everyboby agrees with my point of view! Lots of love and see you in Piazzola sul Brenta Udine. liaofgenoa
June 2, 2010 5:09 AM
 

alisonbeddoes said:

Amen to that!!!!!!
June 2, 2010 10:44 AM
 

Tommy said:

Rah is the best place to watch Mark playing live gigs! Was there 4th of june 2010 and felt like everything went like it would if its was on rails, according to the ticket pick up.  And it was consert it self Magical for me and my wife. ( bought tickets at MARKKNOPFLER.COM) All the best.
Stig Tommy Holmen
June 14, 2010 3:09 PM
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